Why can't I sign into
my account?
There are few reasons you are not able to log into your
account.
1. Your username and/or
password is incorrect.
Retrieve
here.
2. You do not have an account. Register an account.
3. Your browser is caching old copies of the
web pages. To solve this, after you have log in using your username and
password, press 'F5' or click 'Refresh' button on your
browser a few times.
4. Your browser is not
accepting cookies.
5. Enable your browser to accept cookie
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How do I add/join new trade networks?
To join new trade networks, simply log into your account, and
My Trade Networks.
Alternatively, you can also go
to the trade networks you wish to participate. Click onto the 'Join This Trade Network' link.
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How do I sell my products in Exporters.SG?
To sell products,
register an account first. Your account will be reviewed within 24 hours.
Upon successful review, you will be able to access our selling tools.
Refer to our Seller Guide.
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How do I buy products?
To buy products,
register an account first. You will then be able to contact sellers and source for quotations.
Refer to our Buyer Guide.
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Are the companies listed all
genuine?
All members in Exporters.SG are hand reviewed by our
editors to ensure their information provided are complete. In
addition, we provide
Member
Authentication and Verification service. You can
refer to the Trust Profile to help you better evaluate each member. However, you will have to be careful when dealing with any
companies. See our Safe
Trading Center for more information.
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Why do I
have to sign into my account again after some time?
As an added security, you will be
automatically logged off if you stay 'inactive' in
Exporters.SG for about 20 mins. When we say 'inactive', it
means not accessing Exporters.SG. This is required so that no
one can use your account if you leave your computer unattended.
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What is a cookie?
A very small
text file placed on your hard drive by a Web Page server. It
helps us to know you have returned to Exporters.SG so that
we can personalised your experience.
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How do I set my browser to accept cookie?
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Security advice on protecting your account
Beware of scam
emails requesting for your information and password.
Exporters.SG will not send email requesting such information.
Contact us should you receive such emails.
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Remember email in your computer
To save your time
typing your email every time you log into Exporters.SG, we can
help to remember your email. In order to remember your
email, we need to save a small file called "cookie" in your
computer. It contains only your email address. This way, it
helps us to know you when you logs in.
To enable this, simple tick the checkbox at
Sign In to remember your email.
Important:
We do not recommend this
if you are using a public or shared computer. This could allow
other users to know the email used to sign into your Exporters.SG
account.
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Why am I not receiving email alerts on trade leads newsletters in my mailbox?
The amount of time
it takes
to receive these emails depends on the traffic of the messages
queue. However, if you have not receive them over 24 hours,
check these:
-
Check that
your email spam/bulk filter
Make sure that emails from Exporters.SG are excluded from
your filter.
-
Check with
your Internet Service Provider (ISP)
Make sure that your ISP excluded emails from Exporters.SG
from its block list.
-
Check that
your email address is valid
You can change it by logging into your account.
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How can my company be authenticated?
Exporters.SG
provides a Member Authentication & Verification service.
Learn
more.
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Why cant'
I use Chat?
There are few reasons why you are not
able to use Chat:
1. Your internet browser is
blocking the Chat window
When you use Chat, a new window will be launched. If your
internet browser is blocking pop-up windows, you won't be able
to see the Chat window. To resolve this, select your browser
type and learn how to unblock:
2. Your
account did not pass our Seller Listing Policy -
learn more
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How can I change my email used in
Exporters.SG?
To change your
registered email in Exporters.SG, simply sign into your account,
and go to My Account. Select
"Change Email".
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ikloo Website For Exporters
