Provide
clear description about your product. Include product origin,
quality, grading, condition, authenticity and any relevant
information the buyer may be interested. When you post your product into your
Showroom, include these
information.
Provide pictures for your products in
your Showroom.
Provide information on
warranty, exchange and return policies.
Answer
promptly to buyer's questions on your product and company. This will
prevent misunderstandings from arising.
Be
careful of buyers who are not concerned with costs.
Be
careful with buyers with shipping addresses from countries (e.g.
Nigeria) found to be link with high incidents of fraud.
Shipping
Arrangement
Specify
who will be paying for
shipping and insurance costs.
Provide
the buyer a copy
of the shipping documents once order has been shipped. Maintained
records of all shipping documents as proof.
Use a shipping
firm that provides online tracking. Allow the buyer to use track as
well.
Payment
Method
Establish
a timeframe with buyer, making it clear how long you will wait for
payment.
Cash/Telegraphic Transfer is
the fastest way to receive money from buyer, and least risk of
payment defaults.
Be
careful of credit card payment. Make sure the credit card
transaction is authorised by the bank and the card is not a stolen
one.
Escrow services ensures
seller receives the payment after the buyer receives the
shipment. If the buyer insist on a
specific escrow service provider, ask why. But be sure to use trusted
escrow services as they are fraudulent escrow providers too.
