Reviews
Exporters.SG review system lets buyers and sellers rate each other after every transaction - creating a transparent, publicly visible record of trading performance that helps the entire community make better sourcing decisions.
What Is the Review System?
After completing a transaction, either party can write a review assessing how the trade went. Reviews are permanent once submitted and serve as a reference for other members evaluating potential trading partners. The system covers both sides of every deal — buyers review sellers and sellers review buyers.
What Gets Reviewed? The 4 Criteria
| Criteron |
For Buyers (reviewing a seller) |
For Sellers (reviewing a buyer) |
| On Time Delivery |
Did the goods received on time as agreed? |
Did the payment received on time as agreed? |
| Met Expectations |
Did the goods arrived in good condition and met specifications? |
Was the payment amount correct as indicated in the order? |
| Support |
Did the seller provide good customer support and any issues? |
Can the buyer be contacted easily and were issues resolved promptly? |
| Repeat Business |
Will you buy from this seller again? |
Will you sell to this buyer again? |
The 5-Point Rating Scale
Each criterion is scored separately; an overall score is computed from all four ratings.
| Poor |
Unsatisfactory |
Satisfactory |
Good |
Outstanding |
| 1 |
2 |
3 |
4 |
5 |
Earn Trust Points from Reviews
A review awards 2 Trust Points to the member being reviewed when all three of the following conditions are met:
- The total review score is 12 points or more (out of 20)
- The member writing the review is an authenticated and verified Exporters.SG member
- The review is submitted within the last 24 months of the transaction.
Frequently Asked Questions
Can I edit or delete a review after submitting it?
No. Reviews are permanent once submitted. This ensures the integrity of the feedback system and prevents ratings from being manipulated after the fact.
What should I do if I receive a poor review?
First, reach out to the reviewer to understand the issue and offer to resolve it. Second, submit your own review of that transaction to provide your perspective. A small percentage of poor reviews is natural; focus on improving practices to prevent future negative feedback and let the overall pattern of positive reviews reflect your standards.
How do I get more reviews for my company?
Contact trading partners directly, inviting them to submit a review through your member profile page. The more transactions you complete with authenticated members, the more Trust Points you can earn from qualifying reviews.
How do I write a review for another member?
Go to the member's profile page in Exporters.SG and click the Write Review. You'll be guided through the four rating criteria.