In order to retain existing customers and gain new ones, astute companies are increasingly realizing that customer relationships are a key business asset. A customer centric operation is no longer an optional differentiator, but a key to business survival.

A web based enterprise wide application that supports multi channel information distribution, enhanced productivity tools & features, netPeople is the next generation CRM application that differentiates you from your competitors enabling your enterprise to increase customer satisfaction & retention. Some of its features include:

Intelligent Routing
Customer Service / Help Desk
Customer Self Service
Reporting
Knowledge Management Tools
Remote Management
Highly scalable & easily customizable
No client side software installation is required


Key Modules
Core Module: Supporting Email
Proactive Chat
Interactive Chart
Knowledge Base
Auto Responder
Advance Reporting
Co-browsing
Campaign Management

Variants

netPeople Sales: For converting Casual Browsers into Loyal Customers
netPeople Support: For Retaining Customers by providing Quality Support
netPeople Service: Enabling Customers to locate information on their own

Pricing Model
Application Service Provisioning
Managed Service Provisioning
Product Ownership / Licensing